Frequently Asked Questions
Do you offer international shipping?
Yes, we ship worldwide! The shipping costs are calculated at check out, as it depends on the size of your order.
For US customers: we have temporarily paused all shipping to the United States. This decision is unfortunately beyond our control, and we hope to resume shipping to the US as soon as possible.
Do you ship to the US?
Due to recent changes in US tariff regulations, we have had to temporarily halt all shipping to the United States. This decision is unfortunately beyond our control, and we sincerely apologize for any inconvenience this may cause. We hope we will be able to resume shipping to the US as soon as possible and will keep you updated.
Thank you for your patience, understanding, and ongoing support.
How long will it take to ship my order?
We aim to ship out your order within 2-3 days. If your order contains any pre-order items, please take into account that it can take several weeks before we can ship out your order to you.
How can I get in contact?
For general questions or help with your order you can use our contact form, or send us an email to: info@studiosaran.co. We will get back to you as soon as possible!
Where can I find more information on the status of pre-orders?
Please see the pre-order status overview page for the latest updates about all pre-order items.
What is your return/cancellation policy?
At the moment, we are unable to receive returns.
Before your order has been shipped out, it is possible to cancel your order. After it has been shipped out, cancelling is not possible.
For pre-orders, all sales are final and cancellations or returns are not possible.